This part of the reader's rant I only partly agree with. IT is part of the company, only now they are just one business unit among many, and need to adjust so that they can co-exist with the others. However, depending on the business objectives and needs, if IT didn't exist, odds are the company would be fine. But that isn't universally the case.
It wasn't always like this, but times have changed and the rapid advance of technology has moved IT from being the center of connectivity and resource management to being a one of the providers. This is why the second part of the reader's rant makes sense.
IT should determine what each business unit needs in the way of technology and resources, and provide them as a service to the organization. With some basic controls and practices, this model of IT delivery can help productivity, and streamline various initiatives. It shouldn't be a-la cart instant IT, but something closer to a self-service IT process.
Plus, self-service IT initiatives tend to make security a bit easier to manage, and it helps lower the number of smaller fires that need to be addressed, allowing the IT staff to deal with larger issues quicker.
The question still stands, feel free to comment or email with thoughts. What is a dumb practice or process in IT that needs to go away?
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