More importantly, he says, he has a strong team who can answer queries from the managers.
He also shares insights on how his team works with external partners. Software development is done in-house to protect the company's intellectual property. "When we outsource work we are always part of a team. Sometimes we project manage it and we really are just getting resources from our suppliers or they are project managing it but we are running [the] project here."
"We never outsource responsibility," he says. "If a supplier is going astray, we take ownership of that. We meet with them and try to work out what we need to do. Should we de-scope? Whatever it is, it is our problem; it is never theirs, regardless of the problems that have caused it."
As someone who has seen various shifts in the business technology, he finds certain themes recurring in the CIO role. "As CIO you obviously focus on delivering technology solutions to solve problems and create opportunity for the business and that has always been the case."
"My focus when I start as a CIO is to get the basics right around IT, and that is making sure you have sound IT operations, your platforms are reliable. You have got to remove the reasons why people will complain about IT in your business." Photography by Marcel Tromp
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