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Lessons on millennials and mobility

Divina Paredes | Aug. 7, 2014
What trends and practices are happening in education and banking that other industries will be facing when this new generation dominates the workforce in the not so distant future?

Ampie Vos, University of Auckland: With mobile, two things spring to my mind: Rapid growth and meeting user expectations. Over the last four to five years, we've seen a doubling of number of mobile devices connecting to our wireless network each year. At the moment we're facilitating about 40,000 unique devices per day and it's still growing.

The second part is meeting the user expectations. Because people use their mobile devices while roaming the campus, they expect it to work with full network connectivity wherever they are. They expect to be able to access their lectures, sign on to the research material, and work as if they were sitting in the classroom. So meeting this expectation is a key focus for us and we are striving to be ahead of the wave.

Stefan Lecchi, Samsung: Everyone is talking about anytime, anywhere, anyplace when it comes to mobile. The other word now is 'any pace'. It's about catering for those students' pace and that pace might change depending where they are and what they're doing.

Diversity rules, for technology and users

Roy Cullum, AUT: We have three types of customers: Students, researchers, and staff. Our primary focus needs to be on our students as they are our paying customers. We've undertaken a number of pieces of research, particularly on what students want, and it's quite overwhelming that they are very cost conscious. They've just about all got mobile phones and that's their main device of choice. Students expect 24 by 7 services, and that they can use their mobile device to deliver and receive everything that they could get on a PC or tablet. So the challenge for us is enabling that, keeping it secure, keeping it reliable, and keeping it low cost.

Jason MacDonald, Kristin School: I look after our ICT team and our Library and Information Services team.

Mobile technologies have transformed what we do. However, the consumerisation of IT has really upped the game, with respect to where our expectations are for our parent community and our students. Our students start at kindergarten and go through Year 13 and there's a difference, of course, in how our students use technology across the grade levels.

However, mobile technology, in particular with the battery life and connectivity that it has, is adding multiple pieces of glass to our learning environment. Students don't just have a single device, they have multiple devices now and that is transforming how we practice teaching and learning in the classroom. Mobile technology does affect a lot of what we do in terms of our learning programmes. On the information services side, digital technology, particularly mobile, is also revolutionising how we deliver library services.


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