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Lessons on millennials and mobility

Divina Paredes | Aug. 7, 2014
What trends and practices are happening in education and banking that other industries will be facing when this new generation dominates the workforce in the not so distant future?

Some flexibility has to come in and enable all this to happen, because if you provide a device to a person, what's the point of giving it to them if you don't expect them to grow with it?

Over the last four to five years, we've seen a doubling of number of mobile devices connecting to our wireless network each year. At the moment we're facilitating about 40,000 unique devices per day and it's still growing.

Jason MacDonald, Kristin School: Our service metrics are changing. For example, you are now asking your team how many hours of content delivery have they provided users for self-help purposes? How many online videos or other sorts of training have they provided to users to help them accomplish what they need to do? I find that very fascinating and it's all a paradigm shift and how we deliver our IT services in terms of quantity and connectivity.

Aubrey Christmas, Elim (Churches) Colleges: What I have seen, when we provide the users more flexibility and increased ownership [of the mobile tools], the infrastructure support completely drops!

This compared to the previous model where we had to basically man the 'command centre' and control the policies and what not. Fundamentally, it all really goes back to the education component of the users; providing them the needed information and empowering users to do the changes themselves. It's also to be responsible for their actions. If they cross the barrier, that is when we enforce the policy.

The students want to engage in a mobile space, so how are our people going to respond to that?

Requirements, as we discovered, are age-specific because people from different age range have different degrees of requirements.

The new information ecosystem

Tim Chaffe, University of Auckland: The mobile with the cloud is creating a whole range of rich ecosystems, specifically consumer. And the central IT or the organisational IT or even the vendor IT is being caught gasping, because of the rate of change that's happening.

One of the things that we did at the university about three or four years ago was introduce lecture theatre recording. The academics were very much against it, because they thought it was their property, there were copyright issues; they thought they were ceding control. The feedback we got from the students was overwhelming. They said "thank you so much for doing this, for giving us our lives back".

The IT/user relationship has changed; we need to move our relationship model from 'command and control' to 'collaboration and trust'.

We're an organisation or an institution that's selling knowledge or learning. The way that the audience consumes it: If the audience has got more choice and more ability to interact on their own terms but still be assessed, and the process is still the same result, then that's a good thing.


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