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Lessons on millennials and mobility

Divina Paredes | Aug. 7, 2014
What trends and practices are happening in education and banking that other industries will be facing when this new generation dominates the workforce in the not so distant future?

We're passengers in this. We're not setting the direction for what our customers are doing. They're telling us, just like your students. We need to be customer-led (in our approach). We're on the ride in the same way as the academic institutions, because our customers are telling us what they want and how they want it. If we don't provide it, they'll go somewhere else. And that's the key piece. 

 

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