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Malaysians lead online bill payments in Asia

AvantiKumar | April 27, 2011
Malaysians top the region in online bill payments, according to the 2010 Visa eCommerce Consumer Monitor report.

Stuart Tomlinson, Country Manager, Malaysia, Visa

PHOTO - Stuart Tomlinson, Country Manager, Malaysia, Visa.

KUALA LUMPUR, 27 APRIL 2011 - Malaysians are top in Asia when it comes to going online to pay their bills, according to global technology payment firm Visa's 2010 eCommerce Consumer Monitor.

The study, which surveyed 3,156 internet users in six countries in Asia Pacific, showed that internet users in Malaysia spent the highest monthly average of RM306 [US$102] on paying bills online over the period of a year, said Visa, Malaysia, country manager, Stuart Tomlinson. "This is much higher than the regional average of RM224 [US$74.68] and is only followed by respondents in Indonesia with a monthly average of RM266 [US$88.68] and mainland China with RM224 [US$74.68]."

"The fact that Malaysian internet users recorded the highest average amount of monthly bills paid online and almost all the respondents would continue paying their bills online in the next six months tells us that many Malaysians are very comfortable transacting electronically," said Tomlinson. "The high internet literacy levels among the Malaysian population coupled with good internet infrastructure and services in the country bodes well for the nation's IT growth."

He said that of the 558 respondents surveyed from Malaysia in the third quarter of last year, more than three out of five respondents (68 per cent) said they had paid their bills online in the last twelve months and almost all of these respondents (98 per cent) said they would continue to do so in the next six months.

 "Of those who had not tried paying online before, 57 per cent said they would consider  doing so over the next six months," he said. "The most common types of bills paid online in the past six months by Malaysian respondents were for internet access (66 per cent),  utilities (60 per cent), mobile phone service (57 per cent) and payment card bills (46 per cent)."

"With our busy lifestyles, keeping track of whether you have paid all of your bills can be challenging," said Tomlinson. " Linking recurring bill  payments to a Visa payment card or using the card to pay bills online allows consumers to track payments, avoid late payment fees, accumulate rewards points and frees them from having to go to a physical location to make a payment. Plus with the Verified by  Visa cardholder identity authentication service, consumers can make online payments with their Visa card with the assurance that  their payment will be processed securely."




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