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Microsoft's 'big opportunity' to goose device share stalls before it gets started

Gregg Keizer | Oct. 17, 2014
Gartner's revised forecast has Windows at 14% in '14, same as last year, with only a small increase for '15.

Credit: Lifesize

Microsoft's job of moving its device needle from 14%, which its COO said this summer represents "a much bigger opportunity than we've ever had in the past," just got harder. Gartner today forecast that the company's share will be flat this year and climb only slightly in 2015.

For 2014, Windows' share of the operating systems on all devices -- smartphones, tablets, PCs, ultra-light form factors and PC-tablet hybrids -- will remain at 14%, the same as last year, Gartner said in new estimates released Wednesday.

Windows' share is stuck at 14% even though the number of devices shipped with a Microsoft OS will increase by 3.2% from 325.8 million last year to 336.1 million this year.

For 2015, Gartner projected Windows' share to climb to 14.6% on the back of 370.9 million devices shipped, a year-over-year increase of over 10%. Today's numbers were the third set released by Gartner this year.

"Windows shows very gradual growth and that's no surprise actually," said Gartner's Mika Kitagawa in an interview.

The lack of movement in Windows' share and the small increase in 2015 threatens to derail Microsoft's plan to improve its position by convincing customers to adopt the OS on smartphones and tablets, and boost the sales of other form factors that run the operating system, such as hybrids and traditional PCs.

In July, Kevin Turner, Microsoft's chief operating officer, acknowledged the reality his company faces, pointing out that its operating systems power a small fraction of all devices worldwide.

But Turner, the czar of Microsoft's sales, remained bullish in a make-lemonade-from-lemons speech at his company's Worldwide Partner Conference (WPC). "We have a much bigger opportunity than we've ever had in the past to grow our mutual businesses, but we have to rethink how we look at our businesses," he said.

Microsoft has historically measured success, Turner said, by its ability to sell Windows licenses to computer OEMs (original equipment manufacturers). But even though it still does that, and successfully -- Windows ends up on more than 90% of all new personal computers, Turner said -- things have changed.

Arguing that Microsoft had to "think like a disruptor," Turner acknowledged that the company was in a hole, but said it was making moves that would help it climb out. "We are making progress on this transformation. In fact, we're making really, really good progress," he argued. "We want to go from 14% [device share] to 18%, from 18% to 25%, from 25% to 30%. That's the beauty of this model ... [the opportunity] is much bigger than anything we've had in the past."


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