PHOTO - YB Datuk Seri Dr. S. Subramaniam, the Minister of Human Resources, Malaysia.
More than 250 industry leaders are expected to attend the fifth Smart Sourcing Summit in Kuala Lumpur, according to the organisers Outsourcing Malaysia, a chapter of the national ICT industry association of Malaysia, PIKOM.
The two-day event at Royale Chulan Hotel, Kuala Lumpur, was opened on 10 October 2012 by the Malaysian Minister of Human Resources, YB Datuk Seri Dr. S. Subramaniam, who commended the theme, 'Leapfrogging Competition: From Local to Global'.
"It is heartening to note that Malaysia, in such a short period of time, has been able to establish itself as a premier outsourcing destination globally," said the minister. "The sourcing industry in Malaysia has grown due to government support, established industry expertise in banking and financial services industry, domain knowledge, and oil & gas logistics."
"The nation's multi-cultural and multi-lingual strengths have also attracted business companies from Asian markets, Southeast Asia, and the Middle East," he said, and commended Outsourcing Malaysia for its participation in servicing the outsourcing industry needs. "In fact, Malaysian outsourcing industry is predicted to be worth US$1.9 billion by 2013. Currently we are about US$1.6 billion, not far away from the prediction."
"Today, there are almost 200 foreign and 60 local companies in the country performing various SSO activities, ranging from IT and business process outsourcing to knowledge process outsourcing. Malaysia is also home to 250 call centres," added the minister.
OM, an initiative of the outsourcing industry, which is a chapter of national ICT industry association PIKOM, is also supported by the national ICT agency Multimedia Development Corporation (MDeC).
Local and international summit speakers
Malaysian summit speakers include YB Senator Dato' Idris Jala, Minister in the Prime Minister's Office and CEO of PEMANDU; Michael Warren, director of global sourcing cluster, MDeC; and Zulfiqar Zainuddin, senior vice president, investment, Iskandar Investment.
International speakers include S. Swaminathan, the managing director & CEO of Infosys BPO; Anna Daroy, consultant at Daroy Consultancy; and Martin Conboy, president of Australian BPO Association.
The chairman of Outsourcing Malaysia, David Wong, said: "There are tremendous opportunities to capitalise on the industry's potential and tap into market intelligence on the demand drivers to surge ahead on the industry's hottest trends."
"This is in line with the National Key Economic Areas (NKEA) where Business Services was identified as one of the NKEA's with 6 Entry Point Projects (EPP). The second EPP aims to build globally-competitive outsourcers and the third EPP is to position Malaysia as a world-class data centre hub," said Wong.
Further information about the Smart Sourcing Summit 2012 can be obtained from the summit's website - www.smartsourcingsummit.com
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