Morrow said the company was heading in the right direction and was very focused on creating an environment that engendered success and translated to quicker access for all Australians to a fast, affordable NBN.
"While we still have a way to go on customer satisfaction during the installation process in particular, I believe we have identified some of the root causes behind some of the more common poor customer experiences. We will work hard to bring our scores up," he said.
"At year end we achieved a customer satisfaction score of 6.4, just shy of a 6.7 target."
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