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No harm, no foul: Windows 8 hasn't harmed Microsoft's software satisfaction score

Gregg Keizer | May 21, 2014
Customer satisfaction with Microsoft's software -- primarily Windows, but also Office -- climbed slightly in the last year, according to the American Customer Satisfaction Index.

"Computer software is not the future, and not where things are going to be," VanAmburg added.

He also said that the decline in PC sales, more accurately, the reason why PC sales have slumped, contributed to the more-or-less stable scores of Microsoft and All Others over the last three years.

"Part of the lack of an improvement in the scores is a result of people spending less time on traditional devices," VanAmburg said. "Frankly, the technology is pushing us in that direction. More people are cutting the cord by going mobile. And I don't see that changing. It's part of the continuing evolution in technology from bigger, bulkier machines to smaller, more mobile devices."

It may not be a coincidence that "Peak PC," the year when personal computer shipments crested, was 2011 — the same year that saw the highest satisfaction scores for all three software categories measured by ACSI.

The ACSI survey scores were based on polls of more than 12,000 Americans between Jan. 13 and March 11.


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