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NTUC Income leverages Compuware to provide customers with positive online experiences

Nurdianah Md Nur | Nov. 14, 2013
Compuware’s APM Real User Monitoring for Web and Mobile Applications enables the insurer to proactively monitor app performances and solve app issues before they impact the customers.

Singapore-based insurer NTUC Income recently selected Compuware Corporation to help streamline its application performance management (APM) across the enterprise. By doing so, the insurer hopes to continually provide its customers with a positive online experience.

NTUC Income relies on various applications and web services in its operations. The growth of its online transactions has also added load and complexity to its systems. Through the implementation of Compuware's APM Real User Monitoring for Web and Mobile Applications, NTUC income could proactively spot and solve application performance issues before they impact the customers. Application performance issues include poor performing HTML pages, delays in page loading, and slow network and server response.

"Using Compuware APM has given us greater visibility of our infrastructure, our web performance and the impact of any performance issues on our users," said Chiong Choo Meng, vice president of Information Management at NTUC Income. "This allows us to react more quickly and reduce troubleshooting and resolution time."

According to NTUC Income, Compuware's APM has helped them reduce the troubleshooting time by 20 percent.  The time saved has enabled the insurer to better focus on developing and managing other solutions that are core to their business.

 

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