When you see these problems, you need to make decisive changes that get attention, remove obstacles and unambiguously demonstrate your commitment to the behaviors and values the team needs to succeed. You may need to fire or remove the team's leaders, cancel service contracts, reorganize the team structure or demand that they redo unacceptable work.
I see risky and pervasive interventions as a last resort. But when you see teams with deep dysfunctions that virtually guarantee their failure, you shouldn't hesitate to take bold action.
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