Indian managed service provider Servion Global solutions is set to establish its Australian headquarters in Melbourne following close engagement with the Victorian government.
State technology minister Gordon Rich-Phillips, who announced the news in Mumbai, said the company had more than 600 customers in over 60 countries and was an international expert in providing customer interaction management solutions for organisations globally.
Servion offers solutions across eight segments of the CIM industry (technology consulting, contact centre intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and customer behaviour analytics), according to the company's website.
Rich-Phillips said the decision was recognition that Melbourne was a globally competitive centre for information and communication technologies.
"The Victorian Government has been working closely with Servion for several months to ensure that they chose Melbourne as the launching pad for its activities in Australasia," he said.
"Information provided by the Victorian Government Business Office in India about the commercial environment in Victoria, including details of our tax system, rental rates and employment conditions, enabled Servion to develop a compelling business case for Melbourne.
He said investment facilitation for ICT companies was a key priority for the Victorian Coalition Government, as it built on Victoria's positive business environment and attracted both new investment and re-investment opportunities into the State.
"The Victorian Coalition Government actively provides specialist advice to potential investors on development approvals, statutory approvals coordination, site location, infrastructure and utility requirements and the investment climate."
Servion vice president and region head — APAC, Mr Abhijit Banerjee, said the company was grateful for the support provided by the very business-friendly Victorian Coalition Government in facilitating the opening of its Australian office.
"We have been actively servicing clients in Australia for over six years. Geographical proximity to our customers will provide fillip to our efforts of adding greater value to their businesses," he said.
"We are equally excited about contributing to the Victorian and Australian economy, which will be a direct result of our growth plans for the country."
Mr Rich-Phillips is in India as part of the Coalition Government's tenth Indian trade mission since December 2010.
A spokesman for Rich-Phillips said more than 600 Victorian organisations have taken part in Indian missions that have helped create more than $630 million in new partnerships with Indian companies and organisations.
"The missions are being delivered as part of a dedicated Trade Engagement Program for India — a cornerstone of the Victorian Government's Victoria and India: From Engagement to Partnership strategy," he said.
"More than 100 organisations are participating in the mission, representing Victoria's strengths in education, information technology, tourism, sustainable urban design, clean technology and water management."
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