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Singapore’s SingTel suffers bouts of 3G outages

Zafar Anjum | Jan. 5, 2012
3G mobile Internet services have been restored, says SingTel.

Singapore’s top telco, Singapore Telecommunications Ltd (SingTel), has reported outage of its 3G services in some parts of the city state.

On January 3 (Tuesday) the telco had informed customers of this network breakdown on its Facebook page.

Bouts of outages were reported since Tuesday night.

SingTel said yesterday at 3.57 am on its Facebook page: “Customers in some northern and western areas may be experiencing difficulties using 3G mobile services. We are working to restore services as soon as possible. In the meantime, we recommend manually switching your phone to our 2G network if you encounter any issues. We apologise for the inconvenience caused.”
The services were normalised in 40 minutes.

Hours later, the telco again informed that some 3G customers might be experiencing intermittent difficulty accessing the Internet via their mobile devices. The services were again fully restored by 11 am yesterday.

The outages left some customers angry who vented out on Facebook.

“I pay my bills every month to get this kinda service?” said one irate customer on SingTel’s Facebook page. “Why not monitor even though when its not down? That's their job anyway. No use monitoring when network starts to go down. I've decided to switch to other network carrier already.”

According to media reports, SingTel officials have said that the outages occurred because of two “unrelated and intermittent incidents” and the faults were tracked down to “a hardware fault” and “a software issue”.


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