T-Mobile CEO John Legere did what he does best last week, in response to negative news about his company's network performance - he went on the offensive.
Analytics firm RootMetrics issued a report, based on crowdsourced mobile user data, that measured the relative performance of the major U.S. wireless carriers for the last six months of 2013. The findings saw Verizon Wireless take the top spot on all but one measurement of speed and reliability, with AT&T just edging it out in the overall speed category.
T-Mobile, in contrast, was dead last in all of the major categories but one - the same network speed category. This, characteristically, prompted Legere to take to Twitter and attack the validity of the RootMetrics results.
We've said it before, but I'm happy to say it again. We look at REAL results from REAL people when we make network claims. #uncarrier
Our claims are made on speed tests done by actual customers on their devices. Theirs are made by a guy driving around in a BMW.
T-Mobile CTO Neville Ray argued on a conference call at a Morgan Stanley conference late last week that the company's own crowdsourced testing pegged T-Mobile as the leader, not the laggard, and accused RootMetrics of watering down T-Mobile's results artificially, by including numerous test results from remote areas where coverage is sparse. In the major population centers, Ray said, T-Mobile is leading the pack, though he did not provide specific figures.
RootMetrics CEO Paul Carter defended the results in an email to Network World. "We employ well-defined processes and procedures so that the performance of all network operators can be measured and compared both methodically and equally," he wrote.
Legere is what the tech media generally refers to as a "passionate" and "intense" executive, always ready with a full-throated defense of his company or a vociferous attack on its rivals. Via his well-subscribed Twitter feed - Legere boasts 103,000 followers - the T-Mobile boss rants, cajoles, declaims and generally talks a great deal of trash. His feed's background art is a magenta-hued cityscape that features a silhouette of Batman, as well as the bat-signal in the sky. Legere clearly believes he's an insurgent, a vigilante. He's also got a car to match.
His usual Jokers and Riddlers are his larger wireless competitors, particularly AT&T, which seems to draw the majority of his ire. Legere recently began offering direct cash incentives for AT&T users, and that company has responded in kind, attempting to poach T-Mobile customers with similar offers of cash and savings.
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