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Telekom Malaysia's VADS helps Aeon Careline to ISO certification

AvantiKumar | March 6, 2014
TM's IT outsourcing arm VADS powers the Malaysian supermarket chain Aeon's customer service division.

AEON Careline ISO 9001 Certification modified 

Photo - (From left) Saravanan Belusami, General Manager of BPO Operations, VADS; Ir. Khalidah Mustafa, Managing Director, SIRIM QAS International; Yukiyo Komatsu, Senior General Manager of GMS Store Operations, AEON Co; and Datin Mohana Mohariff, Vice President, BPO Services, VADS.


Aeon Careline, the customer service division of Malaysian supermarket chain Aeon Co (Aeon), which is powered by Telekom Malaysia's outsourcing arm VADS, has received ISO 9001:2008 certification from SIRIM QAS International.

Aeon senior general manager of GMS store operations, Yukiyo Komatsu, said, "We are delighted to have achieved the ISO 9001:2008 certification for our inbound customer services which is managed by VADS."

"The certification is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement," said Komatsu.

"These principles are core to our promise to our customers to ensure that they get consistent, good quality products and services, which in turn brings many business benefits." she said.

"This certification couldn't come at a better time as we have just rolled out our 30th anniversary celebration in Malaysia," Komatsu added.

Ir. Khalidah Mustafa, managing director of SIRIM QAS International, which is the certification subsidiary of the government-linked company [GLC] SIRIM, awarded the ISO certification to Aeon's Komatsu at a ceremony in Plaza VADS. Also present were Datin Mohana Mohariff, vice president of BPO Services, VADS and Saravanan Belusami, general manager of BPO Operations, VADS, as well as members of the management teams from AEON CO, SIRIM and VADS.

VADS's Mohana also presented certificates of appreciation to the team, which had worked for the past 12 months in achieving the ISO 9001:2008 certification.  "We are proud to be part of the team which made this possible. Since 2008, AEON has been a valuable client and we are committed to ensure that their customers only receive the best service from us. Moving forward, we are committed to maintaining these standards for a better service and customer care quality."


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