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Waterstone's deploys more efficient point of sale system from Omnico

Antony Savvas | Sept. 29, 2014
More space for books more time with customers.

Book seller Waterstones has deployed a "higher peforming" point of sale system that allowed it to cut its till estate by a third, creating more space in-store.Waterstone's currently has nearly 300 shops in the UK, Ireland, Brussels and Amsterdam and deemed its previous payment system "too big and awkward", causing a barrier between staff and customers and diverting staff attention from the customer to the payment process.

The new small counters bring book sellers and customers closer together and create more space in store for additional book displays.

Hazel Cleaver, head of IT projects and development at Waterstone's, said, "We wanted to update our legacy point of sale system to increase the time that booksellers spend with customers and to make the transaction itself as quick and seamless as possible."We selected the Omnico PoS system as we knew the hardware would be fast and trouble-free, and it would integrate with our Omnico loyalty system."

There are now around 1,000 Omnico PoS systems across Waterstone's stores that enable book sellers to quickly process payments and look up items.

The "intuitive" till system, said Waterstone's, also allows it to train book sellers in "around 20 minutes" - a key requirement as the company hires extra temporary staff during peak trade times, like the run-up to Christmas.


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