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What to do if your iPhone 5s fingerprint sensor isn't working

Ashleigh Allsopp | Nov. 18, 2013
How to fix Touch ID fingerprint sensor on iPhone 5s

Another thing you'll benefit from is the ability to add more fingerprints. You can add up to five fingerprints to the iPhone 5s, and then you'll be able to use any one of those fingers to unlock the device.

To add more fingerprints, go to Settings > General > Touch ID & Passcode > Touch ID. You can then add a new fingerprint by following the steps in our how to set up Touch ID article.

How to fix iPhone 5s fingerprint sensor: add more fingerprints
Another thing you'll benefit from is the ability to add more fingerprints. You can add up to five fingerprints to the iPhone 5s, and then you'll be able to use any one of those fingers to unlock the device.

To add more fingerprints, go to Settings > General > Touch ID & Passcode > Touch ID. You can then add a new fingerprint by following the steps in our how to set up Touch ID article.

How to fix iPhone 5s fingerprint sensor: reregister a fingerprint
If there's a particular finger that's already registered but isn't working, you can reenrol it. Go to Settings > General > Touch ID & Passcode > Touch ID > Edit to delete a fingerprint and then follow the set up steps.

Make sure you've cleaned the Home button before you register a print.

Apple says that moisture, lotions, sweat, oils, cuts or dry skin can affect fingerprint recognition. It also advises that doing any of the following activates can affect your fingerprint, but we'd suggest only on rare occasions: exercising, showering, swimming or cooking.

If you've tried all of these things to no avail, then a trip to the Apple Store will probably be best for you. You can book an appointment with an Apple Genius by following this link.

 

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