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Workforce-as-a-Service scales to meet IT staffing needs on demand

Sharon Florentine | Oct. 1, 2013
What if you could scale your IT personnel requirements as you would computing resources? Using a workforce-as-a-service model lets you add a skilled, vetted and insured workforce when you need it and release it when you don't.

One of the major benefits of a services-delivery model such as software-as-a-service (SaaS) or the Cloud is the capability to quickly scale computing resources — networking, storage, bandwidth, for instance — on an as-needed basis. IT simply adds more resources when they're needed and removes them when they aren't. What if you could do the same with personnel resources; that is, add teams of skilled tech pros on-demand and release them once a project is completed?

Peter Cannone, CEO of OnForce, says, his company allows for just that kind of service.

The WaaS Business Model
"For the last eight years, we've serviced the IT industry using what we call an IT on-site service delivery model," Cannone says. "We provide highly skilled IT professionals on an on-demand basis to 99.2 percent of zip codes across the United States," Cannone says.

As a self-service model, it lets CIOs or other IT executives quickly find and request personnel to fit the needs of their project, says Cannone. And OnForce's offerings aren't limited to just installation and implementation, the company also provides what Cannone calls "workforce optimization."

"We also offer the ability for businesses to optimize their existing, legacy assets, not just to add new ones," Cannone says, including both technology and employees. "For those folks who have a maturing or declining tech deployment like an aging network infrastructure, or server or network hardware that's reaching the end of its life we can provide teams that are skilled in helping businesses get every last drop of productivity and usefulness out of older technology," Cannone says.

The WaaS model also helps businesses that have concerns about their aging workforce but aren't willing to hire full-time staff or train existing personnel on newer skills.

"We analyze in great depth the client, their technology and their support requirements, so what we provide isn't just the hardware, but the maintenance personnel, too. This is great for companies who don't want to hire or train new employees, but who need to fill a need without having such a huge upfront investment," Cannone says.

Cannone says this WaaS model allows businesses to achieve three major objectives: lower the cost of labor delivery, guarantee the quality of that labor, and mitigate the risk involved in adding new teams or personnel.

"We function as the 'general contractor,' so to speak," Cannone says. "We test and screen all personnel to make sure they can deliver on the requirements for the job, and have mastered the skills needed to perform this work. We also remove a major administrative and human resources headache that is making sure these on-site contractors are covered by insurance and workman's compensation coverage so that our clients aren't carrying that additional burden," he says.


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