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Zendesk deploys Netsuite OneWorld

Brian Karlovsky | Feb. 14, 2014
Cloud Software firm Zendesk has deployed NetSuite OneWorld to manage its global operations across four continents.

Cloud Software firm, Zendesk, has deployed NetSuite OneWorld to manage its global operations across four continents.

OneWorld replaced QuickBooks and numerous Excel spreadsheets that were unable to meet Zendesk's need for efficiency and real-time consolidated visibility, according to a company statement. The San Francisco-based company will rely on the Cloud-based global business management solution to run core business operations with financial consolidation, fixed assets, financial planning, revenue recognition, multi-currency, multi-language and tax compliance across six global subsidiaries in Europe, Asia and Australia.

Zendesk has more than 40,000 customers and about 500 employees worldwide. Zendesk chief financial officer, Alan Black, said he felt that having a single, cloud-based system worldwide with NetSuite would be an ideal solution for our business.

"The ability to scale the company very quickly with a system that allows the rapid introduction of new entities has been very valuable. The ROI with NetSuite was considerably better than its closest competitor."

NetSuite OneWorld enables a real-time view of subsidiary financials, compared to the monthly snapshots that the previous system provided.

Its support for 190 currencies, 19 languages and automated tax compliance in over 50 countries, enables Zendesk to comply with local tax regulations and manage subsidiary finances in local currencies, with capabilities for Zendesk to handle customer transactions in local currencies as well.


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