Zendesk, cloud-based customer service software provider, announced today (Feb 26) the opening of its new Asia Pacific commercial headquarters in Singapore.
The new APAC headquarters is in addition to three other Zendesk offices in the region - Zendesk's Asia Pacific Development Centre in Melbourne, a regional hub in Manila, and a sales office in Tokyo.
In a media statement, Zendesk said that this launch is part of its expanded commitment to the region following last year's acquisition of Zopim, a live chat start up from Singapore.
"Zopim has become such a core part of Zendesk over the past year and paved the way for us to make Singapore a significant regional home for our combined operations," said Mikkel Svane, Zendesk founder, CEO and chairman. "Singapore is the perfect gateway to the entire Asia Pacific region for us. It serves as the regional home to so many global companies and a hotbed of emerging local businesses and startups."
In addition to being the base for Zendesk's regional marketing and sales, the new location will also serve as the global home for Zopim's operations and growing chat product development for proactive customer engagement.
As part of the office opening, Zendesk and Zopim committed today to invest S$100,000 and at least 400 hours of volunteer service from employees in local community organisations and non-profits.
It said that the Singapore community commitments will focus on charities that promote workforce development and technical literacy, improve education and professional development for underserved youth, provide supportive services to seniors, and promote gender equality in the workplace, including increasing the number of female engineers.
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