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A sigh of relief for M1 customers

Zafar Anjum | Jan. 18, 2013
M1’s partially affected 3G service fully restored

Singapore telecom company M1 has said it has fully restored its 3G services that were partially affected since 15 January.

"We have restored full 3G service in the affected areas yesterday," said a spokesperson of M1 in a statement. "To express our sincere appreciation to the affected customers for their patience and understanding, all our postpaid customers will enjoy three days of free local mobile calls, SMS, MMS and data services, from 10 to 12 February 2013. This will commence from 00:01 hours on 10 February till midnight on 12 February 2013."

M1 also said that its prepaid customers would enjoy a S$1 bonus for every top-up of S$17 and above, during the month of February 2013.

The telco's services had suffered an outage during a transmission equipment upgrade by one of their vendors. This outage affected the 3G network entities connected to the switch. As a result, its customers faced the loss of 3G mobile services in the South-Western parts of Singapore, namely West Coast, Jurong and Tuas areas.



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