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Android phone vendors should improve update policies, consumer organization says

Loek Essers and Peter Sayer | July 6, 2015
Too many Android phones are running old software with security flaws, according to Dutch consumer association Consumentenbond, which wants manufacturers to update their phones' software more often, and for longer.

Google was also the quickest to upgrade its previous flag ship phone: The Nexus 5, manufactured for it by LG Electronics, had the upgrade after 14 days, but by May the previous Moto X version was still waiting. Motorola finally rolled out the 5.1 Android Lollipop upgrade for the 2013 Moto X on June 20.

Market leader Samsung kept its fans waiting: It took 91 days to update the Galaxy S5 and 122 days for the Galaxy Note 4. Computerworld said Samsung was the worst when it came to communicating about updates, keeping customers in the dark about which devices it plans to update. It used to provide detailed info, but has stopped doing so after it repeatedly failed to keep its promises, which caused a fair amount of negative publicity.

 

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