Credit: Rick Harris
With so many data breaches at major retailers in recent years, it is often hard to keep track of who has been hit by hackers lately. Inspired by recent events, IT veteran and author Greg Scott put together Bullseye Breach, a story about how Russians steal 40 million customer credit card numbers from a fictional Minneapolis retailer named Bullseye Stores.
Below is an excerpt from the book.
"Hi. This is Special Agent Connor Duncan with the FBI in Minneapolis and I need to speak to Daniel Berger right now, please."
Evelyn seemed ready for this. "Mr. Berger's unavailable at the moment. Is there something I can do to help you?"
"Probably not. Somebody's using your store to steal credit cards on a massive scale. I need to talk to your CEO right now about that."
"Sir, before we go any further, please know that this call is being recorded and we prosecute prank calls." Connor detected an edge to Evelyn's voice. This was to be expected--this was not a run of the mill customer call.
"Evelyn, I need you to put away your flowchart and connect me to a manager. Right now. I won't ask again."
After a few minutes, a manager named Glen came on the line. "Um, Special Agent Duncan is it? How may I help you? And do you know how many calls we get every day that say they're with the FBI?"
"I don't care how many calls you get. As I just told Evelyn, somebody's using your store to steal credit cards on a massive scale. I need to talk to your boss's boss's boss right now."
"I'm sorry, sir, but we can't do that."
"You can't or you won't?"
"We don't have a direct line with Mr. Berger's office."
"He has a phone, doesn't he?"
"I'm sure he does, but we can't send callers right to him. That's why Bullseye operates this call center."
"Okay, fine. I just told you somebody's using your store to steal credit-card numbers on a massive scale. Now what are you going to do about it? I suggest you shut down all your credit-card operations right now."
There was silence on the phone for about five seconds.
"Um, sir, I don't know who you are, but this is not funny."
"No, it definitely is not funny. I told you who I am and I told you what needs to happen. If you can't call your CEO, maybe there's a manager above you who can."
"Our call center is in North Dakota. That's why we don't know how to call Mr. Berger."
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