Global financier Deutsche Bank has turned to Tata Consultancy Services (TCS) to lead its global transformation initiative aimed at streamlining efficiencies in operations.
Deutsche Bank picked Tata Consultancy for the bank's five-year multi-million dollar project that will include Tata Consultancy providing a host of solutions and services, including global application service desk, service operations and all other ITIL (IT Infrastructure Library) services. The project will cover the bank's operations in seven countries worldwide - U.S., U.K., Germany, Hungary, Philippines, Singapore, and India.
TCS will help Deutsche Bank transform to an ITIL aligned model that will identify best practices to leverage. Part of the process includes identifying non-essential steps in banking procedures to provide cost efficiencies to the bank.
The goal of the initiative is to reduce service complexity to enhance customer service.
The transformation project is part of the bank's Production Management Transformation Initiative, within its Capital Markets Business Unit.
"Our extensive experience in IT transformation initiatives, industry leading domain capabilities in financial services and long term partnership approach allows us to offer superior value to Deutsche Bank as they look to leverage their strong market position. We are committed to the success of this transformation initiative and will bring our very best capabilities to the engagement," said Ramanamurthy Magapu, head, banking industry solutions unit, Tata Consultancy Services.
Tata Consultancy offers a range of IT, BPO, infrastructure, engineering, and assurance services. It is part of the Tata Group, India's largest industrial conglomerate.
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