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Google, Samsung and Sprint probe Nexus S problems

Matt Hamblen, Computerworld | June 9, 2011
Sprint, Samsung and Google are investigating customer complaints about problems with Nexus S smartphone connections and the deletion of photos taken with the devices.

A Google employee on the forum identified only as "MrEvan" apologized for the deleted photos on April 19, but said he wasn't "seeing a ton of consistency in reports" and asked for detailed information. "I'm so sorry to hear about your troubles here," MrEvan said. "I know how important photos are!"

On May 3, MrEvan posted: "Thanks for the responses. Seems like you are all having slight different experiences, but I'll pass your reports along and see what we can find!"

Some of the users on the forum reported using Sprint or T-Mobile USA as their carrier, but most did not indicate a carrier and blamed the problem on a bug in the Nexus S or Android 2.3 or both.

A developer forum, Forum.xda, also has comments regarding the problem, but only from March 2.

One user on the NexusOneForum, "jwagner3," indicated there could be some problem with missing photos that is related to the strength of the network connection being used. The commenter said that over a weak cellular signal at work, pictures appear to be missing, but at home on Wi-Fi, the pictures are all there.

Wi-Fi usually offers greater bandwidth for data than 3G cellular, and greater bandwidth is important to the transmission of photos and videos.

The Sprint spokesman said the Nexus S is one of Sprint's best selling devices and most users are "very happy" with their experience with it.


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