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Grundfos, world’s largest pump manufacturer, opens IT support centre in Philippines

Ike Suarez | Feb. 5, 2015
The sixth of its kind for the company, it will support internal IT operations for its offices worldwide.

The Danish pump maker Grundfos has formally opened an information systems and support centre in the Philippines with Denmark's Minister for Trade and Development Cooperation Mogens Jensen as guest of honor.

The centre will deliver support for the internal IT needs of the pump maker's offices in 55 countries.

The company is based in Bjerringbro, Denmark and with its annual production of 16 million various kinds of pumps yearly, claims to be the world's largest pump manufacturer. It has around 19,5000 employees globally.

Pasig City

The Philippine IT support centre is in Pasig City, Metro Manila which has now become the base of many BPO and call centre locators from around the world.

As such, the Philippine IT support centre joins five other centres to deliver "Follow the Sun" services to Grundfos offices worldwide, the other five being in Shanghai, Budapest, Bjerringbro, Buenos Aires and Fresno, California.

At the opening rites, the new centre's GM Hans Ole Steensig said Manila bested 78 other cities as the site for their sixth centre.

Though it did not top in any individual criterion, it had the best average when the criteria were combined. Some of the criteria were local talent base, English proficiency skills, support by government, economic stability of the country and state of the business processing outsourcing (BPO) sector.

Steensig told this reporter after the ceremonies that the centre will support Grundfos' Microsoft Office 365 applications, its SAP ERP applications and software developed inhouse by Grundfos.

The centre has begun operations with 90 employees and will scale up to 250 soon.

Danish Minster Jensen was in Manila last week as head of a Danish trade delegation of executives from 18 companies in Denmark seeking business opportunities in the Philippines.



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