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How to build an always-on, always-available enterprise

Rachel Dines | May 3, 2012
Imagine the following: You work in the Infrastructure and Operations (I&O) department of a large retailer with a significant online e-commerce presence, and at noon today, a critical component of your infrastructure failed.

Since some downtime is inevitable, it's important for you to shift your attitude from reacting to downtime toward proactive planning, good processes, and preventive efforts. You may not be able to achieve 100 percent uptime, but you can at least strive to make services available when your customers most need them and have rapid response measures in place to make sure services are brought back online as quickly as possible.


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