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PayPal sets up global operations centre in Malaysia

John Ribeiro and AvantiKumar | Nov. 2, 2011
Paypal's second global operations centre in the region will hire up to 500 staff in Malaysia by end of 2013.

Paypal in Malaysia

PHOTO - Deputy Minister (Trade), Ministry of International Trade and Industry, Dato' Mukhriz Tun Dr Mahathir launches the Paypal Global Operations Centre in Malaysia today. Looking on is John McCabe, PayPal senior vice president of global operations and Rupert Keeley, PayPal's senior vice president for Asia Pacific (L-R)

eBay subsidiary PayPal has opened its second global operations centre in the region in Malaysia and expects to increase its staff strength to 500 by the end of 2013.

Located at 1 First Avenue, Dataran Bandar Utama, which is a  Multimedia Super Corridor (MSC) status building developed to support the growth of high-tech companies in Malaysia, the centre, currently staffed by 200, will offer service and support to customers across Southeast Asia as well as provide operational support for PayPal's global payment service. The centre expects to add 300 more staff in three years in positions such as customer service, merchant support and other operational support roles.

"As PayPal's business continues to grow globally, we are also expanding our operations and customer support to ensure we can deliver a great customer experience for anyone with a PayPal account," said PayPal senior vice president of global operations, John McCabe. "We couldn't be more pleased to open this new facility in Malaysia to help support our growth and better serve our customers in Asia and around the world."

"We are happy to welcome PayPal to Malaysia as it puts the country on the global map for e-commerce and brings hundreds of higher-value jobs in the Internet and finance industries to our country," said Ministry of International Trade & Industry deputy minister (trade), Dato' Mukhriz Tun Dr Mahathir, during the launch ceremony on November 1. "As a global leader in the payments industry with a well-known reputation as a quality employer, PayPal is the type of high-growth multinational company that we want to attract, invest and grow in Malaysia with our globally competitive workforce, world-class business environment and excellent technology infrastructure."

"PayPal has an excellent track record in Malaysia with several global and regional firsts, including our partnership with Maxis for online bill payment and mobile commerce, our alliance with RHB for real-time top-up and send money services, and our co-branded prepaid card with MOL," said Paypal senior vice president, Asia Pacific, Rupert Keeley.

The company said in January that it chose Malaysia for a global operations centre because of its highly-skilled, globally competitive and multilingual workforce, coupled with a world-class business environment and technology infrastructure.

Besides the Asia global operations centres, PayPal also has centres in Chandler in Arizona, Omaha in Nebraska, Sao Paulo in Brazil, Dublin and Berlin.


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