The Energy Regulatory Commission (ERC) has issued rules for all power distribution companies in the Philippines planning to adopt electronic billing and communications.
ERC published Resolution No. 8, series of 2017, titled Rules on Electronic Billing and Communications for Electricity Consumers or the E-Billing Rules, last Thursday (15 June 2017) to guide power utilities in issuing and delivering electronic bills to their customers.
Power utilities companies planning to adopt E-Billing must provide their customers an option to shift to paperless monthly billing statements. They must then made those statements available through an online portal or website, or send them to customers' via e-mail or push message.
However, companies are still required to send a hardcopy disconnection notice to their customers who missed the payment deadline.
ERC also stated that power utilities can adopt their own rules and procedures in e-billing and communications, but they will still be subjected to ERC's evaluation.
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