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Singaporeans find UC improves decision making

Anuradha Shukla | Sept. 28, 2012
BT Global Services report indicates the need to be up-to-date with the latest technology.

Eighty-six percent of Singaporeans believe that a major benefit of using unified communications (UC) is faster decision making within the business, as per a newly released report by BT Global Services.

However, 55 percent of Singaporeans feel their IT department is not up-to-date with the latest technology.

Findings from the BT One research indicate that Singaporean executives have long travel times and they recognise the importance of IM/Chat. Despite using this technology, these executives are not as positive about collaboration technologies as their counterparts in India and China.

"To be successful in this economic environment, it is paramount for business leaders to make better decisions faster," said Luis Alvarez, CEO of BT Global Services. "While some might feel more comfortable with face-to-face interactions, it is becoming very clear that a competitive advantage is at hand for those who grasp the full gamut of today's and tomorrow's communications channels."

Poor communication wastes time

Research findings for BT Global Services new report are based on a survey of 1,042 senior executives across 10 markets including Singapore, Australia, China and India.

Specifically for Singapore, findings from the BT One research found that        Singaporeans waste 163 minutes a day due to poor communication, collaboration and information flows, as well as basic administration tasks.

Sixty percent of Singaporean executives find slow decision making by managers and colleagues to be a major problem and 52 percent see lack of consultation as a major problem.

"Our vision is to make communications simpler, helping organisations transform the way they collaborate internally and the way they interact with their customers, partners and suppliers," added Alvarez. "This is something that BT is very well placed to do, as we work closely with the best technology suppliers and invest in new capabilities."


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