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Somerset County Council: Grim lessons of Southwest One shared services debacle

Charlotte Jee | Sept. 25, 2014
Somerset County Council has admitted the "sheer size and complexity" of Southwest One made it "difficult to manage" in a ‘lessons learnt' report on the contract published today.

"All parties have been working very hard to keep good relationships and to fix service issues as they arise. The sheer size and complexity of this contract has proven difficult to manage and future commissioning decisions will bear this in mind."


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