Having joined ME Bank in January 2011 from a not-for-profit organisation called Masonic Homes, she has some learnt important lessons about IT transformation. The key is for CIOs to have good governance across project timings and costs.
"You should ensure that this governance includes good buy in from every level of the organisation right through to the board," she said. "You also need an effective decision-making process and they need to be the best decisions you can make at that time. Openness and transparency with projects is also important."
For this reason, Hawkins prefers to call the program a business rather than technology transformation because it is driven by the whole organisation. This also means she spends "a lot of time" with directors and has a board technology committee.
Some tips from the Commonwealth Bank of Australia (CBA) have helped round out the transformation too, she added. "We often talk to them about things relating to the transformation. CBA's transformation program was successful so we wanted to get some advice, which the group was happy to provide."
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