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What's really in store for Malaysia's IT industry in 2017?

AvantiKumar | Jan. 9, 2017
(MAJOR UPDATES) New leadership insights from PIKOM, MDEC, CyberSecurity Malaysia, Cyberview, IDC, Gartner, BAE Systems, 11street, Canvas/Instructure, Cloudera, Hitachi Data Systems (HDS), Hitachi Sunway, Red Hat, Cisco, AIMS Group, Fortinet, Sophos, Emerio, Brocade, Cognizant, Outsystems, Symantec, VADS, and Veeam.

Troy Martin - Director of APAC for Canvas, Instructure

  Troy Martin (pic above), Vice President, APAC for Canvas, Instructure, said: "2016 saw a shift from personalised learning to student cantered learning. Students demanded always on, anytime learning, coupled with the provision of modern learning tools that were a catalyst for independent, self-directed learning. Universities took notice in 2016 and have already begun the evolution process, spurred by the demands on their well-informed students. 
"The shift towards a more student centred learning environment allowed teachers to deliver problem solving, and outcome based self-directed learning, which increased student autonomy over time, skills that were imperative as each student prepares for today's workforce," said Martin.
"Moving into 2017, we foresee an even bigger demand for student centred learning, spurred by four digitally-driven educational disruptions - analytics, open technologies, preparatory education and 24/7 access to course materials," he said. "These four trends will force academic institutions to re-evaluate the services they offer with a focus on enhancing the student experience."

Martin offered further details behind the four trends:
Analytics: Harnessing the Power of Data "A decade ago, it was easy to find education leaders who dismissed student achievement data as having only limited use for improving schools or school systems. Today, we have come full circle with the education industry broadly embracing data-based decision making and research-based practice. In 2017, we predict the education market will adopt analytics-based modelling, using data to make more accurate predictions about performance. They also expect a shift towards big data, where sharing machine data between schools will allow for insights at the industry level, not just the institution level."
Open Technologies:. "The Year of Open Source: "Technology experts are united in the view that schools and colleges can reap the same benefits of virtualisation and cloud services as their counterparts in commercial industries. But despite this assertion, many schools have been reluctant to embrace this new technology. In 2017, we'll see lingering concerns around privacy and security diminish as institutions build closer relationships with technology providers, working in partnership to build systems that are adaptable, safe and able to evolve within an agile ICT environment. Cloud computing will help unleash the next wave of tech-enabled innovation in schools by enabling educators to change the way that courses are delivered to a new generation of tech savvy, social students."
24/7 Student Experience: Always Learning: "With students calling for always-on access to course materials, institutions will demand improved availability from their technology partners.
"Cloud computing or managed services will again prove appealing as institutions realise the value of consumption versus ownership. But maintaining uptime and data integrity requires trust, which many technology vendors will have to build with the schools and colleges they serve. When selecting a partner in 2017, institutions must navigate those issues, considering uptime, reliability and a partner's credentials to ensure that they have robust disaster recovery procedures."
Preparatory Education: Teaching for Life: "Our global research showed that just 10 percent of students believe that their education adequately prepares them for the workplace. Pressure from students, combined with an increasing need for institutions to demonstrate the return on investment from education will put renewed focus on employability in 2017. Higher education institutions particularly must adapt or die, demonstrating their value by fuelling the economy with graduates primed to succeed at work."

"Our 2017 outlook covers a diverse range of issues but all our predictions are shaped in some form by digital disruption, the global force that continues to drive nearly every industry," said Martin. "But while many sectors have embraced this tech-driven opportunity to re-invent themselves, the structure and processes of education institutions have remained largely unaltered. The year 2017 presents an opportunity for educators to catch up. For us, the year ahead is 'do or die' for educators who have a clear opportunity to dramatically enhance teaching and learning, and to deliver more value to students through the proactive and strategic use of technology."

Damien Wong - Vice President and General Manager, ASEAN, Red Hat

  Damien Wong (pic above), Vice President and General Manager, ASEAN, Red Hat, said: "In 2016, we witnessed many organisations in Malaysia being receptive to the idea of embarking on a digital transformation journey by using new ways of developing, delivering and integrating applications as a response to the digital disruption we are seeing across industries. Through digital transformation, organizations are meeting growing customer expectations for digital services, and moving to technology solutions - including open hybrid cloud solutions - that can help them improve business agility, flexibility and scalability."

"IDC also predicts that digital transformation in Asia Pacific (excluding Japan) may attain macroeconomic scale over the next three to four years, changing the way enterprises operate and reshaping the global economy," said Wong. "According to IDC, by 2020 half of the A1000 (APAC 1000 enterprises) will see majority of their business depending on their ability to create digitally-enhanced products, services and experiences. 2017 is expected to be a defining year for digital transformation."

"I am optimistic that in the coming year, many organisations will make moves in order to better compete in the digital economy," he said. "Knowing there is a need to transform, I believe many CIOs will develop a holistic digital strategy in the upcoming year. This should not only focus on IT infrastructure, but more so around the remodelling of their businesses to be more agile and innovative. In relation to this, open source technologies present an ideal approach in terms of flexibility, a reinvention of processes, faster innovation through ecosystem collaboration, and scalability."

"Open source is fundamentally about being part of an ecosystem of IT leaders, advocates, developers, and partners who work together to build the future of IT. We believe that businesses in Malaysia will continue to see Red Hat as an enabler - delivering the speed, flexibility, and innovation that they need in order to thrive in the age of the customer," said Ng, who also recently participated in an exclusive interview with Computerworld Malaysia on open source in Asia Pacific,

Barry Johnson - BAE Systems

  Speaking of cybersecurity in the coming year,  Barry Johnson (pic above), Country Manager (Malaysia), International Services & Solutions, BAE Systems Applied Intelligence, said, "In the battle for talent and the need to get more out of scant cyber resources, leaders will increasingly turn to gamification to engage with their teams and supercharge innovation."
"In 2017, the volume of personal data being stored and shared throughout the private sector, and between government departments, will continue to increase," said Johnson. "As this happens, data privacy will become an increasingly critical discussion topic as the public starts to comprehend how their data is being used, and there will be a continuing tension between privacy and a frictionless customer experience."
"We predict 2017 will see the end of the age of innocence for senior business leaders and boards faced with cyber attacks; we will see more executives being held to account for security failures," he said. "No longer can any internet-connected system be expected to be 100 per cent secure, and no longer can businesses get by without proper investment in cyber defence. However, companies will also realise they needn't view security and privacy as a compliance burden, but as an opportunity to win the trust of their customers and differentiate themselves in the market."
"Just as we have agreed measurement standards for the health of the economy or vital services like education, we predict 2017 will see cyber security readiness measured in a more standardised way in a growing number of countries, and in a more all-encompassing manner; across more industries, threat vectors and data points," said Johnson. "What that measurement looks like is a question industry, government and the wider business community must work out together."
"As malicious cyber-attack culprits like criminal gangs, activists and state sponsored hackers team up on specific jobs, it will become harder for white hats and investigators to identify the motivation and source of attacks," he said.
"The SWIFT attack was a proof of concept for criminals, and as a result institutional payments will be a growing attack vector through combined cyber and fraud attacks," said Johnson. "Traditionally, the retail payments channels have been pretty well-protected with detection tools, but the SWIFT heist illustrated that all payment types, including those used by corporates and internationals, are at risk, including wholesale, corporate and institutional banking channels. The modus operandi could be the insider, malware, social engineering, hijacked email instruction, man in the browser or identity theft. Luckily, banks are switching on to this shift and moving from solely financial crime intelligence units to include information security, and are hiring people to look after cyber risk in corporate institutional divisions."


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