Surprisingly, 13 of the 14 competencies have nothing to do with technology. We call these the human side of technology. What historically had been referred to as the soft skills are now determined to be core competencies for IT success.
As you develop your strategy and prepare for flawless execution, think about the culture of service in your IT organisation. Think about the entire IT organisation and their communication skills, ability to influence others, business acumen and collaboration skills. Is there a culture of innovation embedded in the DNA of your team?
Every member of your team is an ambassador for IT. Your credibility comes from, not just your achievements, but also from the conversations that your team has with your internal and external clients.
It’s not enough for IT leadership to have the required culture. The entire IT team needs to live the culture every day.
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