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9 IT outsourcing trends to watch in 2013

Stephanie Overby | Dec. 19, 2012
This year the IT services industry saw a mixed bag of merger and acquisition activity (and regret), a more globally dispersed marketplace, increased focus on business outcomes, and--of course--more cloud build-up (and disappointment) than you could shake a stick at.

"Due to a variety of factors, chief among them the realization that some services are better entrusted to employees rather than 'outsiders,' dissatisfaction with vendor performance, and continued erosion of offshore/onshore rate arbitrage benefits, companies will repatriate currently outsourced infrastructure and in some cases, application development services, at a greater pace," predicts Steve Martin, partner with outsourcing consultancy Pace Harmon.

Low-level and routine tasks will remain with third-parties while higher value positions like capacity planning, architecture, and configuration management will move back in.


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