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A strong IT workforce starts with training

Diana Bersohn | Sept. 30, 2015
As CIOs lead the charge for developing technology acumen across the entire organization, their talent strategy must include training as a priority, in addition to recruiting new talent, writes Accenture’s Diana Bersohn.

Consider the softer side. CIOs on the hunt for tech talent should focus heavily on business skills such as communication, collaboration, flexibility and agility. In many ways, the “hard skills” are what will change as technology continually evolves. However, the soft skills are increasingly critical requirements for successfully operating in today’s digital environment, where the lines between business and technology are increasingly blurred. The ability to influence others and work across teams is now essential.

Play to your audience. There are multiple modes of training and multiple channels through which to deliver it. Tailor the way you offer training to employees according to the segment. For instance, millennials may favor online training, whereas longer tenured segments may prefer being trained in a classroom alongside peers.

Blend roles to manage blurring lines. Business and technology increasingly are overlapping. Digital marketing, cloud vendor management, customer experience design and ecosystem sourcing are among the roles one might see on an IT job website today. These new crossover jobs will require a different mix of skills. The key is to identify the right people within your organization, and then train them to close their skills gaps to meet the new roles of the future.

Finding and training the right IT talent will require thinking creatively about how to best upskill existing and future employees. But every step a CIO takes to cultivate top talent is one step closer to winning the war on talent and building a competitive advantage.


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