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Amadeus aims to spot system errors before they happen with Netuitive

Anh Nguyen | April 25, 2014
Amadeus, the airline industry's technology partner, is implementing monitoring software that it hopes will eventually enable it to identify and fix system errors before they occur.

"All the application monitoring is built in house," said Raven. "We use a lot of open source on servers. The reason is we are quite large and need to be aware of vendor licence costs.

He added: "It's easy for us to hook into Netuitive, and for our alerting system to hook into Netuitive."

Predictive future

As well as providing real-time monitoring, Amadeus wants to eventually make use of the predictive capabilities of Netuitive.

Raven said that the software learns from the historical monitoring data, and Amadeus sees a future where it might be able to predict when a problem may happen based on a particular pattern that occurs in the data.

"At the moment, it hits us when it stops working. We are hoping we get the information when things change rather than when they stop. You've got to get there before the problem," he said.

"There isn't much time to get to the problem [once it happens]. We are talking about a small number of minutes to recover."

"At the moment, it's always too long. I don't think this is a one-off programme at all. This will be ongoing and increasingly developed," Raven said.


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