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An open letter to outsourcing service providers

Esteban Herrera | Sept. 9, 2015
An honest take on what's happening in service provision and why it's got me worried.

I realize I may be overgeneralizing. Many of you achieve admirable accomplishments for your clients every day. But, as an industry, this is how you look. You can do better. You must do better. I hope you will join me in a dialogue about how we can change the course of our industry.


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