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BPO sector set for rebound in 2011 Ovum

Veronica C. Silva | Oct. 28, 2010
New opportunities abound for contracts scheduled for renewal

In 2011, Ovum expects M&A to be characterised by BPO players buying niche technology companies with software that they can develop into exclusive platforms for vertically targeted customers. We also expect to see some movement in the opposite direction of major software companies, as software and services companies are on a collision course to fight for each other's business, said O'Brien.

Ovum sees next year to be a buyer's market and advises companies looking to renew or get new contracts to try to get the best deals possible.  


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