"We're seeing IT look to reduce the tactical day-to-day support of applications and spend more time developing and delivering applications to the business," she said.
That will call for IT staffers to communicate more with business units to find out what they can do to help improve the productivity of their peers in departments like marketing, human resources and finance, Wettemann said. "Eat lunch with someone other than fellow IT folks," she said.
With an increase in this type of more creative, custom work often comes higher recognition for the IT department from the business units, the sort that infrastructure support work rarely prompts.
"If we did a perfect job maintaining the in-house service for e-mail, no one is going to run into the IT department to high-five us on the great job we're doing. But if it goes down for five minutes, they'll be at the door with knives and pitchforks," Kelly said.
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