2) On a personal note, what has been the highlight for you for 2011?
The core of 2011 has been our customers. Especially with our emphasis on being a solutions provider, I believe one of our highlight has been our Solution Center opening. The opening of the Dell Solution Center (DSC) in Singapore is a step for Dell in delivering on their promise of providing end-to-end solutions, bringing customers affordability and flexibility to generate revenue and promote innovation.
The DSC is equipped with a common global lab infrastructure and a global secure labs network that utilises a systematic and clear approach in helping customers effectively reduce their IT investment risks. It supports a range of engagements including solution integration, validation and ISV certification to support regional requirements, technical briefings, architectural design sessions and proof-of-concept engagements.
Although situated in Singapore, customers from around the region are able to gain access to our DSC. The centre boasts remote capabilities that enables customers from virtually anywhere access to our services and solutions. The Singapore centre is part of a global network that supports "virtual" access to data centres around the world, secure and remote access, and a virtual demo infrastructure. These capabilities enable customers to access solutions that are not yet available at the Singapore centre and also tap on our Dell experts based at other solution centres globally. We are making boundaries limitless to deliver the best for our customers. This really sums up what Dell is about - our customers' interest.
3) What will be the top technology spending trends for 2012?
Looking ahead into 2012, we observe a few key trends continuing and emerging that will impact how organisations operate. Gartner predicts that Asia Pacific's enterprise IT spending is expected to grow eight percent to exceed US$367 billion in 2012.
Research firms are now releasing their study results and predictions for 2012, and woven through this list are opportunities that involve mobility. Essentially, mobility will be driving technology spending both on the front-end and back-end. According to IDC, trends such as big data will have a large impact on organisations in Asia in 2012. Traditional data management systems would not be able to handle the sheer volume of data as we begin dealing with a number of new information sources from a highly mobile workforce. On its own, the size, complex formats and speed of delivery exceeds the capabilities of these systems that will put CIOs in gear to re-evaluate their business processes and how they can store their data more efficiently.
Our recently-acquired Compellent portfolio focuses on helping customers to more effectively manage their growing deluge of data through automation and achieving greater IT efficiency and agility.
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