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Gen Y vs. Gen X: Who causes more IT headaches?

Kristin Burnham | April 5, 2011
You've heard the Gen Y stereotypes before: They're lazy workers, exude entitlement and have been reared on social technologies that they bring into the workplace, whether IT departments like it or not.

For example, Forrester recommends polling not just Gen Y workers but all workers on what tools they need to do their jobs, as well as asking them to evaluate the technologies that the company is considering. This ensures the tools brought in meet the needs of the employees, helping gain employee buy-in, which usually spurs adoption, Keitt says.

Another suggestion for working with rather than against workers is to explore a "bring your own" tech program-with constraints-to allow employees to find tools that work for them.

Because employees have demonstrated a willingness to bring tech into the workplace-such as in the cases of smartphones and tablets-Forrester says that content and collaboration professionals can tap into this trend by extending certain technologies to a larger number of employees. The key to this, however, is setting policies to ensure any devices employees bring in are supported and secure.


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