Ultimately, this strategy ensures the delivery of specific needs of individual users through the management of user base, allowing each user to have the relevant data and application delivered promptly from the moment they log in, regardless of the device they use or where they are from.
BYOX - beyond the devices
As cloud services are dominating the workplace today, we are starting to see the emergence of a new phenomenon called BYOX. Beyond devices, BYOX is about the apps, data, device or anything else that employees use to do their job. Thinking of the consumerisation trend in this holistic manner can allow IT departments to focus on the users and what they may want and need. BYOX is about empowering users to get their jobs done, using the applications and data they need to use regardless of what device they happen to be using or form which location they are operating. Only thinking about the device will stifle productivity and decrease innovation.
Yet, the majority of IT solutions providers are missing a trick by failing to deliver services created for end-users. These companies are selling complete end-to-end systems that do not necessarily allow the flexibility required to deliver a 'people-centric' service. While it is true that most deliver an innovative solution to various problems, they often lack the agility and flexibility required by highly productive end-users who pick and choose the services and platforms that they need to remain productive.
Perhaps the root of this issue is that the majority of IT departments are still delivering IT for IT's sake - often delivering solutions that solve immediate, systems-driven concerns instead of enhancing user experience or increasing productivity. This is a short-sighted approach. According to Gartner, 35 percent of businesses' spending will be allocated to IT costs by year 2015. Putting restrictive solutions in place only makes users try and find ways around them, which can inadvertently lead to more risk for the organisation. By putting the user's needs at the centre of IT policy, organisations can find the best fit.
An efficient, harmonious IT strategy in a fractured technology landscape is possible, but it involves putting the user first, not the machine.
Michael Bosnar is Managing Director - Asia Pacific, AppSense.
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