Gaining trust is one thing; keeping people's trust is another thing. People who work for you need to feel that you are in their corner. That if they bring a real problem to you that you will listen and do the right thing.
"Employees need to know that they can be vulnerable with you and you won't use the information they share against them. Likewise, the senior staff needs to know that they can tell you something and you won't speak a word about it to your team, no matter how close you are to them. One breach of this confidence can ruin your executive brand and can cause you to be a pariah amongst your peers, so don't ever do it, says Rucker.
Sign up for Computerworld eNewsletters.