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IT outsourcing: 100 questions for a successful engagement

Patricia Ensworth | Aug. 16, 2010
Project management plays a critical role in outsourcing.

39. How will my organization monitor the uptime of the project infrastructure?

40. How many different suppliers' resources can I include on my project team before the logistics become too chaotic?

41. What are the most critical IT and data security issues I should expect to address?

Team Captain

42. How should I reorganize and reallocate my staff to facilitate outsourcing?

43. What provisions should I make for staff turnover at the supplier's site?

44. How are supplier resources trained?

45. What hours will the supplier resources work?

46. Will there be cross-cultural training for my staff and for the supplier's resources?

47. How long will it take new supplier resources to learn their jobs?

48. How should I divide the project work among several suppliers in different locations?

49. Is it worthwhile for the supplier to maintain a bench of idle resources to meet fluctuating project demands?

Guru

50. What resources does my organization provide to train project managers and team leads in outsourcing and supplier relationship management?

Phase 3: Executing

Entrepreneur

51. How often should I visit the supplier's site?

52. How often should I conduct teleconferences with the supplier?

53. What should I tell my business sponsor or client about the status of the outsourcing engagement?

54. How should I respond when management changes affect the personnel, goals, strategy, procedures and/or politics of outsourcing in my own organization?

55. How do I deal with a change of ownership for the supplier?

56. What should I do when I disagree with the supplier about charges for work?

57. When my project team regards the supplier's resources as trustworthy partners, but my organization regards the supplier as a deceitful adversary, how should I behave so that I do not alienate either group?

58. When my supplier is doing an excellent job, how can I ensure that their efforts will be recognized by my organization--and vice versa?

Technology Partner

59. How can I minimize defects and test failures due to configuration problems between the client and the supplier?

60. How can I determine whether the people listed as supplier resources are in fact who the supplier says they are?

61. How can I lengthen, shorten, or modify a Statement of Work, Task Order, or Service Level Agreement in the midst of the engagement?

62. How can I ensure that project team members employed by different suppliers cooperate and collaborate effectively?

63. How should I proceed if my organization and the supplier become engaged in a contract dispute?

64. What actions can I take when the site's networks/PCs/servers are so chronically slow or unreliable that the productivity of my team suffers?

65. How can I improve the technical support my resources obtain from my organization?

 

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