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IT outsourcing: 100 questions for a successful engagement

Patricia Ensworth | Aug. 16, 2010
Project management plays a critical role in outsourcing.

Team Captain

92. What will happen to my supplier resources at the end of my project?

93. Can I ensure that my best supplier resources will be available to me again, even though there will be a time gap between the end of this project and the beginning of the next one?

94. How can I identify the most valuable players among the supplier resources?

95. What kind of rewards may I give to supplier resources to thank them for their contribution?

96. Should I write performance evaluations for supplier resources?

97. What criteria should I use to evaluate members of my staff who work closely with supplier resources?

98. How can I avoid attrition among supplier resources as the project's end approaches?

99. How can I avoid attrition among my staff as the outsourced project's end approaches?


100. What new opportunities will I have in my career after I have successfully managed an outsourcing project?

Patricia Ensworth is president of Harborlight Management Services, a project management consultancy that serves corporate, nonprofit and government clients. She has worked as an outsourcing vendor relationship manager, quality assurance manager, and program manager, and she holds a variety of certifications, including Project Management Professional and Certified Software Quality Engineer. Ensworth is also the author of, The Accidental Project Manager: Surviving the Transition from Techie to Manager (Wiley 2001).


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