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Jardine OneSolution HK attains global standard

Carol Ko | Feb. 11, 2009
First Asia-based IT service provider to achieve certification spanning an extensive scope of services

JOS' customer services centre with ISO9001 & ISO20000 certification.

HONG KONG, 11 FEBRUARY 2009 Jardine OneSolution (HK) yesterday announced they had attained ISO/IEC20000 certification for the provision of information technology services.

Jardine OneSolution (HK) (JOS), a member of the Jardine Matheson Group, is one of Asia's leading distributors of integrated information technology (IT) solutions. The new certification recognises JOS' provision of IT infrastructure managed and professional services to external customers including data centre, service desk, network and system management services.

JOS is one of the first IT services providers to receive certification across such an extensive scope of services in six months.

First global standard

ISO/IEC20000 is the first global standard specifically aimed at IT service management (ITSM). The standard is based on and closely aligned with IT infrastructure library (ITIL), the most widely accepted approach to ITSM. Comprising both a formal specification for the delivery of managed services and a code of practice, the certification is expected to become a popular and broadly adopted international standard. 

Kim Chan, managing director of British Standards Institution (BSI) Hong Kong, the independent assessment and certification body, said: We welcome JOS as our valued long-term partner and join hands with them to help in raising standards worldwide'. JOS' award sets another milestone for our Hong Kong IT industry and I have no doubt that this kind of leadership in the adoption of IT service management best practices will disseminate across the industry.

JOS has not only demonstrated its commitment to best practices, but it has also provided evidence that it is a forward-looking enterprise determined to improve performance continuously. I have been impressed by JOS' attainment of certification in six months, its efforts to upgrade the quality of its internal staff and the active participation and direction from its top management throughout the process.

Vibrant culture

Chan Wai-foon, director of technologies management and sustainment, JOS Hong Kong, said: By adhering to ITIL and ISO standards, we hope to nurture a vibrant culture of continuous improvement and excellence across our organisation.

We are extremely proud to have achieved the prestigious ISO/IEC20000 certification, a major step towards our ultimate goal of delivering a powerful combination of technology, operations and business expertise to help our clients reap the benefits of their IT investments.

H. P. Suen, chairman of itSMF (IT Service Management Forum) Hong Kong Chapter, said: Achieving ISO/IEC 20000 certification demonstrates an organisation's capability in delivering IT service management of an international standard. It not only improves the organisation's internal efficiency and customer satisfaction, but also enhances the competitiveness of the Hong Kong IT industry in the global marketplace.

I congratulate JOS on achieving ISO/IEC 20000 certification, and look forward to seeing more Hong Kong companies adopt ITSM.


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