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Meet the Tinker twins: A unique tech emergency duo

Kristin Burnham | April 11, 2011
You're an HP customer struck by a business-critical technology disaster. Your IT department has tried everything. No one can fix it. The clock is ticking. Who you gonna call?

One of the most arduous assignments they faced was for a client whose business systems would sporadically crash—sometimes it would run for a month, sometimes only an hour, the Tinkers say. The problem, they found, was a hardware defect on a particular chip. The chip came from a bad batch of about 800 chips that the manufacturer had produced.

"It took us about five months to find it," Greg says. "Some escalations take a long time. The customer understood the complexity of it, and they understood the battle we were facing."

That moment when they do detect the problem and enact a solution is the most rewarding part of their job, the Tinkers say.

"On a day-to-day basis, we work to turn doubt into trust and replace chaos with order," Greg says. "We love having the daily challenge of being thrown into a situation with little prep and having to rise to the occasion."


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