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Moving away from IT plumber to enabler of business transformation

Divina Paredes | Aug. 8, 2014
IDC NZ's latest C-suite survey notes perception is the biggest challenge for leveraging ICT value.

Francis notes how the survey finds the C-suite members agree on where the IT investment focus should be.

These are in cloud, big data analytics, social (including video conferencing) and customer experience (analytics and digital media capabilities).

Optimisers, opportunists, followers, creators, disruptors

When asked the role ICT plays in the organisation in the upcoming year, the greatest number (24 per cent) cited 'optimisers', meaning ICT will continue to primarily drive productivity gains and optimise business processes.

This is followed by opportunists (23 per cent) meaning ICT will change the business, create new workflows, customer engagement touch points and operating models; and followers (21 per cent), where the organisation will continue to use ICT as work//business tool, following the footsteps of the mainstream market.

The rest see ICT playing the role of creators (17 per cent), creating new areas of opportunities and allowing the organisation to enter new markets. Fourteen percent of respondents see ICT as disruptors, where it will create new challenges and rethink or redo the organisation in order to remain relevant.

Comparing the results with Australia, Francis notes Australia has much higher levels of disruptors (19 per cent) and fewer followers (12 per cent). New Zealand has higher numbers of opportunities and creators.


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